Terms and Conditions
Last updated July 2026
1. General
These Terms and Conditions govern the sale and supply of shade products by NZ Custom Shade. Each order placed by you constitutes a contract between you and NZ Custom Shade in accordance with these Terms and Conditions, to the exclusion of all other terms and conditions. Your attention is drawn in particular to Section 10 (Limitation of Liability).
1.1 Formation of Contract
Our contract with you is only formed once NZ Custom Shade has received payment in full for the shade products ordered, whether by bank transfer or credit card. Once payment has been verified, we will confirm your order by email to the address provided on your order form.
2. Pricing and Delivery
Prices for shade products are as specified on the website. The total price payable, including all applicable taxes, will be shown at the time of order on the order confirmation page. Prices may change, and the price applicable to your order is the price shown on the day your order is placed.
2.1 Rural and Oversized Deliveries
In some cases, our courier may be unable to deliver to a rural address if a parcel exceeds 1.5 metres in length or is too heavy to deliver by standard means. In this situation, please arrange with the courier for delivery to an alternative town address, or arrange to collect the parcel from their depot.
2.2 International Deliveries
Deliveries outside New Zealand will only be made once authorised by NZ Custom Shade, and may be subject to an additional cost, of which you will be notified at the time of order. If you require delivery outside New Zealand, please contact us before placing your order at sales@nzcustomshade.co.nz or by phone on 027 4811 822. If an additional delivery cost applies, we will contact you by email or phone before processing your order.
2.3 Payment and Order Processing
Subject to Section 4 (Cancellation by Us), once your order has been accepted, we will charge your card for the full order payment and any additional delivery cost under Section 2.2. This will occur as soon as the order is accepted, or as soon as reasonably practicable thereafter. We will notify you in your order confirmation of the approximate delivery date. Where multiple items are ordered, we may deliver them in instalments at no additional delivery cost to you.
3. Your Right to Cancel
Subject to Section 3.2, you have the right to cancel your order within 7 days of the date of delivery. No reason for cancellation is required, and no penalty will apply. To cancel, you must inform us by phone or email, quoting your order number.
3.2 Made-to-Measure and Custom Orders
You cannot cancel or change your order once your shade products have entered the production process, as they are manufactured, made to measure, or custom-made to your exact specifications and cannot be resold.
If you wish to cancel a custom or made-to-measure order after production has commenced, a handling charge of 70% of the total order price will apply to cover material and production costs already incurred. The remaining 30% will be refunded to you within 30 days of your written cancellation request, provided the shade products have not yet been dispatched. Once dispatched, no refund is available.
3.3 Returning Standard (Non-Custom) Items
All cancelled orders for shade products which are not manufactured, made to measure, or custom-made must be returned to us at your own risk. Any claim for return, or for shade products received defective, must be notified by phone or in writing within 30 days of receipt. You are responsible for all carriage charges, unless you ask us to arrange collection on your behalf via our carriers — please contact us with your order number and we will arrange a suitable pickup time.
3.4 Condition of Returned Items and Restocking
Returned items must be unused, in original branded packaging, in new and unused condition, with all manufacturer labels attached, and adequately packed to avoid damage in transit. On receipt, a member of our team will inspect the returned item.
The following fee structure applies to returned standard (non-custom) shade products:
- Returned in new and unused condition, as described above: a restocking fee of 20% of the original purchase price will be deducted from your refund.
- Returned in a damaged condition, or deemed unsuitable for resale on inspection: no refund will be given. The item will be held by NZ Custom Shade and you will be notified of this outcome within 7 days of our inspection.
The balance of any refundable amount will be paid within 30 days of us receiving notice of cancellation. This does not affect your statutory rights.
3.5 Collection of Cancelled Orders
If you receive the shade products before cancelling your order under Section 3.1 or 3.2, please contact us as soon as possible by email or phone for guidance on packaging and to arrange a suitable collection time. If your order has already been dispatched for delivery when you cancel, please do not unpack the shade products on receipt, and contact us as soon as possible.
3.6 Refund Timing
Subject to Sections 3.2 and 3.4, once you notify us of cancellation, any amount charged to your card will be refunded as soon as possible, and in any event within 30 days of the cancellation date — provided the shade products are made available for collection and received by us in accordance with Section 3.4, and are not subject to misuse or negligence.
4. Cancellation by Us
NZ Custom Shade reserves the right to cancel your order if:
- We have inadequate stock to fulfil your order; or
- An item is listed with an incorrect price due to a typing error, or an error in pricing information provided to us.
If we cancel your order, we will inform you by email and reimburse any amount charged to your card within 30 days.
5. Stock Shortages
If an ordered item is out of stock, we will contact you by email and back-order the item. If the item remains out of stock for more than 30 days, we will contact you to offer a substitute item of equal or better quality than the one originally ordered. You may accept or decline the substitute; if you decline, we will provide a full refund of the amount paid for that item within 30 days.
6. Product Description and Measurement
All product information and photography on the website is provided for illustrative purposes and is intended to be as accurate as possible. We cannot guarantee absolute accuracy. Where possible, we recommend ordering a sample to confirm colour.
6.1 Made-to-Measure Products
Certain products are made to measure. Before placing your order, please use our step-by-step measuring guide, available on each product page, to confirm your dimensions. When you add a made-to-measure product to your cart, you will be asked to confirm your measurements before proceeding — this step is there to help you, not to slow you down.
It is your responsibility to provide accurate measurements. If the measurements you supply are incorrect, NZ Custom Shade cannot be held responsible, and no refund will be given on that basis. We do not accept returns where the reason given is incorrect customer-supplied measurements.
If you are unsure about how to measure your space, please contact us before placing your order — we are happy to help.
6.2 Variations Between Description and Delivered Product
We make every effort to ensure shade products delivered to you match the description or sample provided. Minor variations in colour, design, material, or pattern between the description or sample and the delivered product do not entitle you to refuse the product or claim compensation for the variation. Unless you notify us in writing within 7 days of delivery, the shade products will be deemed received by you undamaged and in good order. We warrant that all shade products will, in all material respects, comply with the description given on the website. No other warranty is given in relation to product description.
7. Delivery
We will deliver your shade products to the address provided on your order form as soon as possible after your order is placed and processed. Estimated delivery times are provided at the time of order. Delivery times are calculated from the date the order is processed. We aim to deliver standard shade products within 10 working days; estimated delivery times for made-to-measure products are provided on the relevant product page.
Once shade products have been delivered to you, ownership and risk pass to you. If you return shade products under Section 3 or Section 8, ownership and risk pass back to NZ Custom Shade upon our receipt of the returned product.
8. Defective Goods
NZ Custom Shade warrants that all shade products will, in all material respects, be free from defects in workmanship and materials for 24 months from the date of delivery. This warranty excludes chain loops used in roller shade products, which are excluded from warranty cover due to their susceptibility to normal wear and tear and the risk of breakage through user misuse, including but not limited to excessive force, incorrect operation, or failure to follow the manufacturer’s care and maintenance instructions.
8.1 Making a Defect Claim
If a defect arises within the 24-month warranty period, you may return the shade products to us, provided you first contact us by email, phone, or written letter posted to Foundry56 Ltd, Level 1, 56 Bank Street, Timaru 7910, New Zealand, giving details of the defect.
8.2 Resolution of Defect Claims
NZ Custom Shade will repair or replace defective shade products and return them to you free of charge. Where a product is believed to have been damaged in transit, we may require the product to be returned for inspection, or request images of the damage. Our liability is limited to replacing the product; we are not responsible for disposal of the damaged item.
If, on inspection, we reasonably consider that the defect was caused by negligence, incorrect installation, alteration, modification, or misuse, we will inform you by phone or email and the warranty will not apply.
No liability under this Section 8 will arise unless the delivery charge and purchase price have been paid in full prior to delivery.
8.3 Claims Outside the Warranty Period
If shade products are returned more than 24 months after delivery, or are found not to be defective, or have been modified, misused, or subject to negligence, you will be responsible for our charges on a time-and-materials basis for any repair, and for collection and return of the product, which we agree to carry out at your request. We will only charge your card after notifying you of the amount in advance.
8.4 Inspection on Delivery
NZ Custom Shade is not liable for any indirect or consequential loss, damage, or loss of profit arising from the supply, or failure to supply, shade products. All shade products must be inspected on delivery for:
- Damage in transit, including visible damage to outer packaging;
- Shortages; and
- Incorrect items delivered.
If any of the above apply, please notify us immediately by phone or email, stating your name and order number, within 7 working days of receiving the shade products. We are not liable for external costs you may incur as a result of these issues. Depending on the circumstances, we will either replace the shade products and refund the cost of return, or refund the cost of the shade products together with the cost of return.
9. Acceptance of Order
All shade products are subject to availability. An order does not constitute an agreement to sell until it has been accepted by us. We will notify you of acceptance as soon as reasonably possible after receiving your order.
10. Limitation of Liability
NZ Custom Shade acknowledges that the Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986 apply to all consumer transactions and confer rights that cannot be excluded, restricted, or modified by contract. Nothing in these Terms and Conditions is intended to, or does, limit, exclude, or modify those rights.
Subject to the CGA and any other applicable law, and to the extent permitted by law:
- We are not liable for any indirect or consequential loss or damage, loss of data, profit, revenue, or business (whether direct or indirect), however caused, even where foreseeable.
- Where we are liable to you for any reason other than a failure to comply with a guarantee under the CGA, our liability is limited to the amount you paid for the shade products concerned.
- Where loss or damage arises from your viewing, use of, or reliance on the website or its contents — other than as a direct result of purchasing our shade products — we accept no liability for that loss or damage (except where we have been negligent), regardless of cause, including inaccuracy, error, or omission, whether on the part of NZ Custom Shade, our employees, agents, or any other person.
Where a failure of a guarantee under the Consumer Guarantees Act 1993 occurs, you are entitled to the remedies provided by that Act. If the failure is a minor failure, we are entitled to choose between remedying the failure or refunding the price paid. If the failure cannot be remedied, or is a serious failure, you are entitled to a full refund of the price paid, or to reject the goods and obtain a refund of the price paid.
This limitation of liability does not apply to any liability for death or personal injury resulting from our negligence.
11. General Provisions
We may amend these Terms and Conditions from time to time and will post the updated version on our website; the updated version takes effect immediately upon posting. You should check these Terms and Conditions regularly. Together with our Privacy Policy, the order form, and any instructions provided on that form, they form the contract between us.
If any provision of these Terms and Conditions is or becomes illegal or unenforceable for any reason, that provision will be treated as omitted, and the remainder of these Terms and Conditions will remain in full effect.
These Terms and Conditions, and your use of the website, are governed by New Zealand law, and you submit to the non-exclusive jurisdiction of the New Zealand courts.
A failure by either party to exercise any right or remedy under this agreement does not constitute a waiver of that right or remedy.
All prices are in New Zealand dollars and include GST. A full GST tax invoice will be issued upon dispatch of shade products.
NZ Custom Shade reserves the right to cancel any contract with a buyer where there are compatibility issues between our website and the buyer’s computer, software, or browser. Where payment has already been made in such a case, a full refund will be given.
12. Notices
All notices to us should be sent by email to sales@nzcustomshade.co.nz. Notices to you will be sent to either the email or postal address provided on your order form. Notices are deemed received when an email is received in full, or on the next business day if received on a weekend or public holiday.