Frequently Asked Questions

The right shade solution depends on your space, style, and budget. Awnings are a great option if you want retractable shade for decks and patios. Shade sails suit larger or irregular areas and create a striking architectural look. Outdoor screens are ideal when privacy or wind protection is important, while the Wave Shade provides flexible coverage with a dramatic design that retracts when not in use. When choosing, consider how much shade you need, the look you want to achieve, and your budget, then select the product that best balances aesthetics, function, and value.

Made-to-measure shade products are designed to fit your space perfectly, giving you better coverage, tension, and long-term performance. Ready-made options may be cheaper upfront but can compromise on fit, strength, and durability. A custom product ensures you get the right size, shape, and finish for your home or business, built to last and look good for years to come.

All of our shade products are made to your measure within the maximum sizes recommended by the manufacturer for strength and performance. For example, awnings and outdoor screens each have specific maximum width and extension limits, while shade sails must be designed with curves and slopes for stability. In the online ordering process, you’ll be able to choose from a range of size options but if you need something unique, we’re always happy to discuss custom requirements.

Most shade products do not require council consent. Smaller structures such as awnings, outdoor screens, and standard sails can generally be installed without approval. However, very large sails or posts over certain heights may fall under local building rules. If you’re unsure, it’s always best to check with your local council before installing.

Installation can take anywhere between a few hours up to two days depending on the product and environment. Most shade products can be installed within a day or two, whether you take the DIY approach or work with a local builder or handyman. To make things easier, we provide full installation guides for all our products, available to download directly from our website.

We offer a wide range of colours to suit different styles, from timeless neutrals through to bold, modern shades. The exact options vary by product, and fabric swatches are included in our product guides so you can see the full palette before choosing. This makes it easy to find a colour that works with your space, whether you want your shade to blend in or stand out as a design feature.

All of our shade solutions are designed to provide many years of reliable use in New Zealand’s outdoor conditions. The lifespan will depend on factors such as exposure to sun and wind, how well the product is cared for, and whether it is stored during extreme weather. With regular maintenance and correct use, most shade products will comfortably last well beyond their warranty period.

Shade fabrics are primarily designed for UV protection and cooling shade. Most will shed light rain but are not fully waterproof. If all-weather shelter is important, we can recommend the best product and fabric type to suit your needs.

Sails and Wave Shades can be easily removed and stored if not in use during winter or storms. Awnings and umbrellas are designed to remain in place year-round, but they should always be retracted in strong winds.

Most shade products require only simple care to keep them looking good and performing well, such as occasional cleaning and checking that fittings remain secure. The exact maintenance needs can vary depending on the type of product and fabric. For full details and step-by-step instructions, please refer to the installation and maintenance guides provided with each product.

Yes. All of our shade products come with comprehensive warranties that cover both the fabric and the frame or hardware. Warranty periods vary depending on the product and material, and all details are clearly listed on each product pages so you can review them before purchasing.

Yes. All orders over $100 include free shipping New Zealand–wide to residential, non-rural addresses. Lead times vary depending on the product — custom-made items take a little longer as they are manufactured to your exact specifications. For most custom products, the typical lead time is around 4 weeks before dispatch.

A retractable awning provides instant shade and UV protection, helping to cool outdoor areas and reduce indoor heat gain. It’s a flexible alternative to fixed structures, giving you the option to enjoy shade when you need it and retract it when you don’t. Awnings are ideal for decks, patios, and windows where sun protection is essential in New Zealand’s strong climate.

Awnings are designed for shade and light weather protection only. They must always be retracted in strong winds or storms. When installed with the required minimum pitch of 12–15°, they can shed light rain, but they are not intended as a rain shelter.

Yes. The Ellipse Monobloc awning has the option of adjustable pitch brackets, allowing you to change the angle of the canopy. This makes it easier to block low morning or afternoon sun and ensures correct water run-off.

No. The fabric is primarily designed for UV protection. It is water-resistant and will shed light rain if the awning is set at the correct pitch, but it is not fully waterproof.

In New Zealand’s harsh UV conditions a custom awning using Docril Acrylic Canvas can last many years. Docril fabric carries a 10-year UV warranty, and the frame and components are covered by a 5-year warranty. With regular cleaning and by retracting the awning in bad weather, you can expect it to last well beyond its warranty period.

The Ellipse Monobloc uses powder-coated aluminium hardware (available in White, Grey, or Textured Black), stainless steel components, and Docril Acrylic Canvas. These materials are chosen for durability, colourfastness, and performance in New Zealand conditions.

The Ellipse Monobloc can be manufactured up to 6.0m wide with a 4.0m projection. The minimum size is 3m wide x 1.5m projection.

This awning is made with Docril Acrylic Canvas. Docril is fade-resistant, blocks harmful UV rays, and is available in a curated colour range. It comes with a 10-year UV warranty and is specifically designed for performance in New Zealand’s outdoor conditions.

Awnings can be operated manually with a crank handle or automated with a motor. The Ellipse Monobloc uses a 240V Alpha tubular motor, controlled by a Navigator remote. A wind sensor can be added for safety, which will automatically retract the awning in strong gusts. Motorised awnings must be connected by a qualified electrician.

• Omni Lite – anchors to the ground when lowered, a simple and cost-effective system.
• Omni Guide – uses stainless steel wire guides, allowing the screen to stop securely at any height.
• Omni Channel – runs within aluminium side channels for maximum stability, ideal for windy locations or when a tighter seal is needed.

Yes, but it depends on the model. Omni Guide can stop and hold at any point along the guide wires. Omni Channel offers similar flexibility, with the fabric held securely inside the side channels. Omni Lite anchors at the bottom only.

• Shadeview Mesh Urban – This high quality fabric comes as standard, with 16 designer colours, blocks up to 95% of UV, reduces heat and glare, breathable, mildew resistant, fire retardant, and backed by a 10-year UV warranty.
• Clear PVC – option provides weather protection and clear views, helps retain warmth, and is backed by a 2-year warranty.

Screens provide excellent protection from sun, wind, and light rain. Mesh reduces UV and heat while still allowing airflow, while clear PVC offers more complete weather and wind protection. They are not designed to replace a solid wall.

Screens require simple care: rinse regularly with fresh water, wash gently with mild soap if needed, and avoid harsh chemicals or abrasive cleaning. Do not store the screen when wet for long periods. Refer to the maintenance guide supplied with your product for full instructions.

Outdoor screens extend the usability of decks, patios, and balconies by blocking wind, glare, and UV while adding privacy. They also help protect furniture from fading and can reduce heat inside the home.

Yes. Mesh fabrics provide privacy by filtering outside views while still allowing you to see out. Clear PVC keeps views open but is not designed for privacy.

Screens are operated manually with a crank handle, available in several lengths to suit your installation height. The drive can be positioned on either side.

Yes. However, at this stage we only offer the manual option through our website. If you are interested in motorisation, please email us at sales@nzcustomshade.co.nz

The roll direction can be configured at installation, either to the inside or the outside, depending on your preference and site requirements.

Custom sizes are available from 500mm wide x 500mm drop up to 4500mm wide x 3000mm drop, depending on the model and fabric choice.

Standard hardware colours are Black, White, and Silver Pearl.

A 135mm square pelmet is available as an option. While not essential, it is recommended as it protects the screen fabric and hardware when rolled away, extending its life and keeping it cleaner.

• Mesh – blocks up to 95% UV, reduces glare and heat, maintains airflow, and offers privacy.
• Clear PVC – gives clear views, blocks wind and rain, helps retain warmth, but does not allow airflow.

With proper care, Shadeview Mesh is designed to last 10 years or more under New Zealand conditions, while Clear PVC has a shorter expected lifespan of several years, depending on exposure.

• Shadeview Mesh – 10-year UV warranty
• Clear PVC – 1-year warranty
• Screen components and fabrication – 2-year warranty

Shade sails are a stylish and practical way to provide large areas of shade. They reduce heat, block harmful UV rays, and create a modern architectural look that enhances outdoor spaces such as patios, pools, gardens, and playgrounds.

Shade sails are designed with curved edges (known as “catenary curves”) to ensure the fabric remains tight under tension. Straight edges would sag and flap, while curves create strength and stability.

Shade sails are custom-made to fit your space, but they must follow certain design rules for safety and performance. Most sails are designed with three or four fixing points, as this ensures proper tension and stability. Irregular shapes can be made, but these require careful planning — if you’re interested in something more bespoke please email us at sales@nzcustomshade.co.nz

We use Extrablock 330 HDPE fabric. It is a commercial-grade knitted shade cloth that provides up to 98% UV protection, excellent dimensional stability, and long-lasting durability in New Zealand’s climate.

Webbing edges are reinforced fabric bands sewn into the perimeter of the shade sail. Unlike wire-edged sails, webbing edges distribute tension evenly along the sides, helping the sail stay tight and stable over time. This design also prevents stretching and reduces the risk of sagging. With stainless steel D-rings stitched into each corner, the webbing edge makes installation stronger and more reliable — ensuring your sail looks better and lasts longer.

The sail is made to fit between fixing points (such as posts or walls). Always measure from fixing point to fixing point, allowing space for the hardware. Our guides explain how to plan and measure for best results.

Shade sails come with stainless steel fittings such as turnbuckles, shackles, and D-rings, which are designed to tension the fabric securely. Additional posts or footings may be required depending on your site.

No. Shade sails are made from breathable mesh fabric, which allows air to circulate and prevents heat build-up. This means they provide excellent UV protection and cooling shade, but they are not waterproof.

With correct installation and care, a custom shade sail can last many years. Extrablock 330 fabric carries a 10-year UV warranty, and the reinforced webbing edges and stainless steel hardware are designed for long-term durability.

Extrablock 330 is available in a wide range of colours, from modern neutrals through to bold feature tones. Colour swatches are included in the product guide and can be supplied on request.

Yes. Shade sails should be cleaned periodically with fresh water and mild detergent, and hardware should be checked for tension. Sails can also be removed and stored over winter or during storms to extend their life.

Yes. A minimum slope of 20% is recommended to ensure water runs off and to keep the sail stable. Flat sails are not recommended, as they may sag or collect water.

• Extrablock 330 Fabric – 10-year UV warranty
• Stainless Steel Hardware – durable, corrosion-resistant fittings
• Workmanship – all custom sails are covered under our workmanship guarantee

A Wave Shade is a retractable fabric canopy system designed to run on stainless steel cables, creating an elegant “wave” effect. It provides flexible shade that can be extended when needed and retracted when you want more sun.

There are two operation options:

• Pole retraction – a simple hook-and-pole method that opens or closes the canopy fully.
• Cord retraction – a pulley and cord system that allows you to stop the shade at any position.

A single Wave Shade unit can cover up to 3m wide x 5m long (15m²). Multiple units can be installed side by side to cover larger areas.

The Wave Shade can be supplied with different drops to suit your structure:

• Standard drop – 450mm
• Reduced drop – 368mm (useful where there are doors, windows, or height restrictions)

Billows are the fabric curves that create the wave effect. They can be configured as shallow, medium (standard), or deep, depending on the look you want and how much fabric you prefer in the canopy.

Wave Shade canopies are made from Serge Ferrari Soltis Lounge 96, a commercial-grade PVC-coated mesh. It provides up to 85% UV protection, excellent tear resistance, and long-term durability, with a 5-year warranty.

Yes — if you choose the cord retraction system, the canopy can be locked off at any point. With the pole retraction system, the canopy can only be fully opened or fully closed.

Yes, but as with all fabric shade systems, it should be retracted in very high winds. The stainless steel cables and anodised aluminium spars provide strength, while the fabric is engineered to resist UV and weather.

Wave Shade systems are built with anodised aluminium spars, stainless steel fixings, and tensioned stainless steel cables. This ensures long life and performance in New Zealand’s conditions.

With correct care, Wave Shades provide many years of reliable shade. The Soltis Lounge 96 fabric has a 5-year warranty, while the aluminium and stainless steel components are designed for long-term use.

Soltis Lounge 96 fabric comes in a wide range of modern colours. Swatches are available in the product guide or on request.

• Fabric (Soltis Lounge 96): 5 years
• Workmanship: 12 months
• Components (aluminium, stainless steel): covered under workmanship warranty